Reuters Events: Customer Service & Experience East 2026

Event Overview:

Reuters Events: Customer Service and Experience East brings together senior leaders across CX, service, digital and operations to rethink how their organisations deliver for their customers. Here, ideas are tested, approaches are sharpened, and you leave with practical frameworks and proven strategies you can apply immediately across your business.

Capped at 250 attendees, CX East 2026 is attended exclusively by senior leaders from the world’s most customer-obsessed brands. We’ve carefully curated an environment that prioritizes authentic, high-value networking. With strictly limited vendor presence, every conversation is relevant, insightful, and grounded in shared challenges. Expect fresh perspectives, impactful dialogue, and relationships that extend well beyond the event.